FREQUENTLY ASKED QUESTIONS
1. Can I shop from two or more vendors simultaneously and how will I get my items?
Yes. Delivery of these items may come in one / more packages within the delivery time window.
2. Can I pre-order an item?
Yes. Similarly, the outfits that need tailoring are pre-ordered but payment has to be done during checkout process before delivery.
3. What is the style quiz?
A fun and informative way to know your preferred choice of style and have similar outfits appear top of your online profile.
4. What’s Vaa Avatar and how does it work?
Custom tailored clothes from the Avatar Fashion Catalogue, that one can upload a picture for printing or words for writing on the chosen item from the catalogue.
5. Can I get custom-tailored clothes from Vaa Avatar?
Yes, images with a button are outfits that can be custom made according to your preference. Also, upload a photo of your desired outfit to get made by a tailor.
6. Must I shop online?
Not really, you can identify your apparel of choice on our website and Call/WhatsApp us on 0748998900 to place an order
7. What modes of payment do you offer?
Mpesa, Cards (Visa, Master card) and Mpesa on delivery. WE DO NOT ACCEPT CASH
8. Do you charge delivery fee?
Yes, calculated at checkout depending on your location.
9. How long will it take to deliver an item?
Maximum of 4 hrs.
10. What happens in case of a delay on an item?
A member from our team will communicate with the rider to speed up the delivery process
11. What happens if an item doesn’t fit?
We offer free return for a store credit or free exchange for another item worth the vale of the original item.
12. Do you offer discounts or promotional offers?
We offer 10% discount off your first order and the occasional seasonal sales and offers
13. How can a Vendor be part of the E-Commerce platform?
Call 0748998900 or Email firstname.lastname@example.org us and we will guide you in the steps to take to become part of Avatar Vendors.
14. How much do you charge to be on your platform(s)?
We have different business models including a commission or listing fee per item(s) on the platform or a monthly subscription fee for the platform(s).
15. Do you take care of logistics for the vendors?
Yes. We take care of delivery of the item(s) to the client as well as any customer service queries.